At Canberra Turnkey Decks we are committed to providing both building excellence and value for money for our customers. We don’t just build excellent quality decks, or excellent value decks; we only build excellent decks for excellent value. To meet this promise, we’ve introduced our 100% satisfaction guarantee. You don’t fully pay until you’re fully satisfied. Not only is this sealed with a handshake, it is also guaranteed within a written contract.
It’s important to us that we know exactly what end result you would like. That’s why we have created a ‘customer needs analysis’ questionnaire.
This questionnaire is how we start the conversation with you: you can tell us up-front what you want and then we can let you know how we can
meet your needs and objectives as early as possible.
At Canberra Turnkey Decks, we are committed to creating a system that is Turnkey for you. That’s why we believe that you, our customer, should have full control over the design, material selection and the building process. If we don’t have current access to a specific material that you’re passionate about, we will do our best to source it for you.
We have a commitment to providing and supplying quality materials that are preferably sustainably harvested because we don’t think our decks should cost the Earth. In line with our sustainability objectives, we have a focus and commitment of only using Australian hardwoods or compliant foreign species.
Our product ordering model ensures that we always try to out-compete the national hardware chains when sourcing products like decking and sub-frame materials.
Why use Turnkey? You could always do this yourself, right? Yes! However, unapproved structures and near-enough-is-good-enough DIY
additions often end up costing far more than the perceived savings when property resales come around. And then there is the risk of uninsured
and unlicensed constructions.
Before we start work and before you pay a cent, we will provide you with a written contract and customer service agreement – so that you will
know exactly what it will cost from start to finish – a record of materials and agreed finishes, as well as timelines and milestone events.
► Nick is a Licensed Builder and Carpenter in both the ACT and NSW and has more than 14 years of experience and manages the
physical side of the business
► Frank has experience as both a customer and a business owner in a variety of industries and manages the sales, marketing
and customer relations
Both Nick and Frank are committed to satisfying your needs when it comes to creating and building a new deck, and you can be assured of
their vast industry experience and knowhow.
So if you are considering creating a new deck for your home, or making over or re-oiling your existing deck, please put us to the test. Thank you
for taking the time to view our website.
Nick Constable – Operations Manager and Licenced Builder
Frank Walmsley – Customer Service Manager