The Canberra Turnkey Difference

 

 

Quality:

The quality of your Turnkey Decks project is our number one objective. Our decks and residential projects are built above the Building
Code of Australia standards and we ensure that all materials meet or exceed Australian Standards (if applicable) as this ensures that
our projects are built to the highest standards.

Our commitment is supported by our lifetime workmanship guarantee (please find copy below).

How do we maintain such a high level of quality on a daily basis? We have made a commitment to use employees on all of our
customer’s projects, rather than the industry practice of using sub-contractors.

Your project is completed by our expert work teams of fully qualified tradesmen who specialise in decks and outside structures.  The use
of our own employees ensures that they focus on quality over quantity, we only use sub-contractors such as plumbing or electrical
for specific components.

Our Team Leaders are there to take ownership of your project; they oversee all aspects of the building process and are provided
with detailed drawings for each project. Our work teams are fully accountable to complete your project a with a specialised and
knowledgeable eye for every detail, on every level. We include a unique customer walk-through process (please find copy below).

When the project has been completed we will walk you through it with our licensed builder and only when you are totally satisfied
with the end result will you be issued the final project invoice for the project. This guarantees nothing is missed, and you receive
a project that offers and ensures extraordinary quality.

Value:

You will receive value on many levels when you become a Canberra Turnkey Decks customer.  It begins with the initial onsite design
appraisal, where our team leader or builder will meet with you onsite and discuss your needs and objectives and outline your project
options.

Within 14 days you will receive an itemised project proposal. Our unique proposals will detail your specific project components and
will outline the expected duration of the project design, clearly outline the necessary building requirements and explain building
durations and process.

While the initial detail proposal may appear to cost more than our competitors, you will never receive any additional hidden costs at
the conclusion of the project -with Canberra Turnkey Decks, the written HIA contract price is the price you will pay including all project
components, ACTPLA approvals and detailed plans.

Our unique, 100% customer satisfaction payment system, ensures that you only pay when you are entirely satisfied with the end
result – please click here to the find the link to the 100% customer satisfaction payment system (please find copy below).

As a customer you will receive the benefits of working with a builder that specialises in decks and outdoor residential projects,
this means that we can invest using the very best materials for your project.

Design Options:

Get the deck or outdoor structure that you’re dreaming of – Canberra Turnkey Decks can bring it to life!

At Turnkey Decks, we pride ourselves on creating the project that perfectly reflects your personal tastes, needs and lifestyle.  You can
select from a variety of hardwood decking boards, customised handrails, sub-frames and roofing options or put us to the challenge by
selecting an example image of your dream addition for us to create.

Before construction begins, we will assist you in making your final design selections and provide you detailed drawings of the project.

Environment:

We know that most of our customers are very conscious of the impact they have on the environment. We are also committed to the
environment, that is why we only use Australian hardwoods and say to no to rain forests timbers and illegally harvest foreign species
– specifically Merbau and mixed reds.

Not only are these timbers far superior to foreign timber, but by using Australian industry we are able to support local jobs and minimise
the effects of carbon used to transport goods from overseas.

In addition to our commitment to use more sustainably harvested timbers we also use natural oils such as Organ Oil when finishing decking
boards and all hardwoods sections.

Integrity:

Any builder can claim integrity, but how many will back up their claims with real contracts and written guarantees?

Each and every Canberra Turnkey Decks customer is surveyed at the conclusion of their project and over 95% of our customers are very
or totally satisfied with the end result.

Our commitment to providing an itemised and complete HIA contract for our customers along with the added safeguarded of our total
customer satisfaction payment system, demonstrates our commitment to meet and exceeding our clients expectations.

 

Workmanship Guarantee
Turnkey Decks Customers Walk Through
Turnkey Decks Customers Walk Through
Payment Guarantee System

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